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    Student Feedback Portal

    We would love to hear your thoughts or concerns. Your feedback is valuable and we will review each submission so we can improve improve your learning journey with us.


    Email singapore-studentcentral@newcastle.edu.au if you would like to:

    • Make an appointment
    • Get advice on what to do next
    • Share suggestions
    • Feedback
    • Ask questions about any part of your student experience

    Your Privacy Matters

    Any information you share with us will be handled according to Newcastle Australia’s Data Protection & Privacy Policy .

    Suggestions/Compliments

    Students are encouraged to Suggest/Compliment in matters relating to your University experience. Your Suggestion/Compliment is valuable as it helps us develop and better improve our student facilities and services.

    Informal Complaint

    At Newcastle Australia, we encourage you to start by speaking directly with the person or team involved. A simple, respectful conversation often clears things up quickly and helps everyone understand the situation better. Resolving concerns informally can be helpful because:

    • it’s usually faster and less complicated
    • you get the chance to clarify misunderstandings right away
    • you can explore solutions together without needing a formal process
    • if the issue affects other students, resolving it early may improve their experience too

    And if you’ve tried this or feel uncomfortable raising it directly, we’re always here to support you.

    Formal Complaint

    If you’re thinking about submitting formal feedback, it’s usually for one of these reasons:

    • You’ve already tried resolving the issue informally

    If you’ve spoken to the relevant person or team but your concern is still unresolved, you can move to the formal process. When submitting your feedback, please include the steps you’ve already taken so we can understand what has been done so far.

    • You feel you’ve been unfairly or negatively affected

    If a situation has impacted you in a way you believe is unjustified and it relates to something that Newcastle Australia is responsible for, you may choose to submit formal feedback.

    • The matter isn’t already covered by another policy

    Some issues fall under specific policies (e.g., academic matters, assessment, appeals, student conduct). If your concern doesn’t fall under one of those areas, the Student Feedback Management process may be the right pathway.

    Information about how formal feedback are managed can be found in the Student Feedback Management Procedure . You are encouraged to seek assistance from Student Feedback to ensure your formal complaint is appropriate to this form, is complete, and includes sufficient supporting evidence by writing to pvc-singapore@newcastle.edu.au for advice regarding the process.










    Kindly utilize your official UON Email address for all communications, as we monitor feedback to ensure quality assurance standards are met.