Under the Private Education Act, legislated in December 2009, a Council for Private Education was set up to regulate the private education industry in Singapore. From 03 October 2016, the Council for Private Education became part of a new statutory board – SkillsFuture Singapore (SSG). Under the new structure, the SSG Board appointed the Committee for Private Education (CPE) to carry out its functions and powers relating to private education under the Private Education Act.
All Private Education Institutions (PEIs) are required to comply with the regulations under the Act in order to continue operations.
Following are the requirements which Newcastle Australia Institute of Higher Education Pte Ltd (Newcastle Australia) has put in place: -
CPE, in aiming to enhance the confidence of students and their parents in the quality of education in Singapore, has stipulated that all PEIs must sign a PEI-Student Contract with students. The contract sets out the terms and conditions governing the relationship between the student and PEI. Newcastle Australia will honour all terms and conditions in the contract and in all communication materials. Students may request for a copy of the PEI-Student Contract from Newcastle Australia or view it on the SkillsFuture Singapore (SSG) website.
There will be a cooling-off period of 7 working days after signing the PEI-Student Contract. Students have the right to cancel the contract within the 7 working days and be refunded the highest percentage (as indicated under the refund table in the student contract) of the fees already paid if the students submit written notice of withdrawal to Newcastle Australia within the cooling off period. After the cooling-off period, Newcastle Australia refund policy will apply.
Newcastle Australia adopts a mandatory Industry-Wide Course Fee Protection Coverage Policy (IWC) to protect the paid fees of students residing in Singapore, renewable on an annual basis. The IWC serves to protect the student’s fees in the event that the PEI is unable to continue operations due to insolvency, and/or regulatory closure. In addition, the IWC protects the student if the PEI fails to pay penalties or return fees to the student arising from judgments made against it by the Singapore courts.
Newcastle Australia has appointed Lonpac Insurance Bhd as our IWC insurance providers. Under the IWC insurance scheme, students’ fees will be insured by the insurer pre-assigned by Newcastle Australia. In case of events as stated above, students will be able to claim their paid fees from Lonpac Insurance Bhd.
More details of the Fee Protection Scheme can also be found in the FPS Instruction Manual, available at the Protection of Course Fees page.
The Standard Student Contract provided by Newcastle Australia Institute of Higher Education Pte. Ltd. is a legally binding contract between the school and the student that embodies the following mandatory requirements:
Standard Student Contract is compulsory to every student attending courses at Newcastle Australia Institute of Higher Education.
Refund, Course Transfer, Leave of Absence and Withdrawal Policies
Withdrawal due to non-delivery of course
Newcastle Australia shall refund the entire Course Fees and Miscellaneous Fees already paid by the Student if:
Refund for withdrawals due to non-delivery of course shall be made within 7 working days of the above notice should the student decide to withdraw.
Withdrawals due to other reasons
In the event that the students withdraw due to reasons other than those stated above, refund to students will be computed based on the table below.
Percentage of aggregate amount of the course fees and where applicable, the miscellaneous fees paid | If student’s fully completed request for withdrawal is received: |
---|---|
95% refund | More than 14 days before the course commencement date |
75% refund | Within 14 days before the course commencement date OR within 7 days after the course commencement date |
No refund | More than 7 days after the course commencement date |
NOTES
Course Transfer, Withdrawal and Leave of Absence Policy (effective 23 Mar 2022)
Students are to put up their request for course transfer, withdrawal and leave of absence Administration Office. For students who are below the age of 18, the supporting documents must include the parent’s/legal guardian’s written consent to the student’s request. Newcastle Australia will acknowledge the students’ requests in 3 working days and advise students on the final outcome within a reasonable time frame (not more than 4 weeks).
NOTES
Course Transfer and Leave of Absence
Withdrawal
Key points to note
To help you confirm that you have gathered sufficient information on your choice of study, we have prepared a checklist of key points for you to take note of. Kindly ensure that you understand the details relating to the points listed below before submitting your application. The information can be found in our brochure/website. If you have any queries, please do not hesitate to contact our Programme Counsellors who would be happy to assist you.
The Peer Assisted Study Session offer students a conducive learning atmosphere which varies from the usual lecture or tutorial environment. PASS sessions are led by 'PASS Leaders' who are senior students who have done well at the subject in the past. The focus is on integrating the course content (what to learn) with academic reasoning and study skills (how to learn).
At-risk students are identified by their lecturers or can come forward on their own to take up PASS sessions. The PASS supervisor then matches students with their respective PASS Leaders accordingly. In each session a PASS Leader will be on hand to guide students through the course material. The focus of each session will be determined by the needs of the student (tutee), providing a valuable opportunity for students to seek help and advice in a friendly, relaxed environment.
The Duty Tutors Assistance Scheme (DTAS) initiative was introduced to assist students who may need extra help with difficult concepts. DTAS is manned by Duty Tutors who are well versed in their subjects, which means that you will get the extra help you need to do well in a course.
DTAS is available only for Engineering and Business students.
For more information, you can contact your respective Academic Coordinator:
For Business programs, contact Dr Rita Pidani at rita.pidani@newcastle.edu.au.
For Engineering programs, contact Dr Chiang Liang Kok at chiangliang.kok@newcastle.edu.au.
Newcastle Australia IHE has developed a Transition to Tertiary Education Course to support students transitioning to University. The aim of the course is to help students understand the high academic standards, ethos and task demands of their program.
The course consists of two sessions that provide information on writing reports, preparing for exams and presenting research. It is designed to provide students with the foundation of good scholarly knowledge, appropriate skills, strategies, core concepts and work habits.
Session 1:
Session 2:
Students can get access to details about this course in their Student Handbook.
Newcastle Australia is committed to maintaining the confidentiality of the student’s personal information in compliance with the Personal Data Protection Act 2012 and undertakes not to divulge any of the student’s personal information to any third party without the prior written consent of the student
SUBJECT to the obligation of Newcastle Australia to disclose to any Singapore government authority any information relating to the student in compliance with the law and/or to the organisation conferring/awarding the qualification.
View the Newcastle Australia Institute of Higher Education registration certificate.
Students are able to get access to more academic resources by visiting the Learning Resources.
The resources available on this site can help students with:
The Learning Adviser, Ms Jade Ong conducts workshops covering Study Skills, Academic Writing Skills, Career Support and English Language skills. There are also additional workshops conducted specifically for assignment and research purposes, depending on the need of students.
Some examples of the workshops are:
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Professor Julia Connell is currently the Acting Pro Vice Chancellor and CEO at the Newcastle Australia Institute of Higher Education. Previously, Julia held Director, Dean and Assistant Dean roles at Universities in Australia, the UAE and Indonesia. She has published over 100 refereed journal articles/book chapters, co-edited 17 special issue journal volumes and 9 books. Many publications focus on change, people development and, more recently, new technologies. She has consulted for various public and private sector organisations, taught in 11 different countries and lived in 4. Julia just led a team to create and facilitate a Senior Leadership Program for the New South Wales Community Justice Department and will shortly begin a new project researching skills, education and development in Singapore.
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Siew Choi is a seasoned financial services leader with a three-decade long career focused on (re)insurance within the Asia Pacific. Renowned for her innovative strategies and ability to deliver long-term success, she excels in fostering innovation and driving transformative initiatives within tightly regulated landscapes.
With pivotal roles at industry giants, including AXA, AIG, and Swiss Re, Siew Choi brings extensive expertise in portfolio underwriting, risk assessment, pricing, analytics and distribution management. Having worked and resided in Malaysia, Singapore and Thailand, Siew Choi’s leadership transcends borders, guiding culturally diverse teams across ten countries.
Siew Choi continues to shape the industry’s digital evolution as an advisor to insurtechs. Her active involvement on board committees for charities and non-profits, as well as her dedication to mentoring undergraduates, demonstrates her passion to serve the community. Armed with a Master’s degree from Stanford University and an Executive Diploma in Directorship from Singapore Management University (SMU), she is primed to contribute her extensive Asia-focused financial services acumen to the NAIHE board.
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Dr Chew, a Colombo Plan Scholar, graduated from the University of Newcastle in 1974 with a Bachelor of Engineering degree with Honours Class I and University Medal as well as a Bachelor of Arts degree in Economics. Dr Chew was also awarded a Doctor of Engineering honoris causa by the University in 2003 and is a Patron of the University of Newcastle’s Alumni Chapter Singapore. He is actively involved in the management and boards of several public companies.
Professor Chen completed a Bachelor of Architecture at the University of Newcastle as a Colombo Plan Scholar in 1980, finishing with first class honours and a University Medal. He has subsequently completed a Master of Business Administration, a Master of Architecture and a Doctor of Philosophy at Newcastle. Until 2005, Professor Chen held the position of Professor in the Faculty of Engineering at the University of Newcastle. In recognition of Professor Chen’s 20 years of service to the University of Newcastle, he has been appointed as Patron of the University of Newcastle’s Alumni Chapter Singapore.
Bill Chua has served on local and foreign boards for the past twenty years. He is currently an Independent Director on the boards of IES-INCA Pte Ltd, United Hampshire US REIT Management Pte Ltd, Sunseap Group Pte Ltd, Citibank Singapore Limited, and BoardRoom Executive Services Pte Ltd, and a Managing Partner and Director of Green Sands Equity Inc. Bill retired from United Overseas Bank (UOB) as the Managing Director and Head Global Financial Institution Group in November 2014 after thirty-four years of a successful and distinguished career in the financial services sector. He was awarded the Public Service Medal (PBM) in 2004, and the Public Service Star (BBM) in 2016 by the Government of Singapore.
Bill was a Colombo Plan Scholar. He holds a Bachelor of Arts, and a Bachelor of Engineering Hons Class 1 from the University of Newcastle, Australia. He is a Fellow at the Singapore Institute of Directors, and at the Institution of Engineers, Singapore.
Jaspal Singh started his career with the Singapore Government Administrative Service (1978-2004), serving in the Ministries of Transport, Finance and Trade & Industry and on the Boards of various statutory bodies and Government-linked corporates.
Key appointments held include Director of Budget and Deputy Secretary in the Ministries of Finance and Transport. He was awarded the Public Administration Medal (Silver) in 1998 and the Long Service medal in 2003 for 25 years of service.
This was followed by a 14-year stint in the private sector based in London as CEO, ComfortDelGro (UK & Ireland), where he led the growth of ComfortDelGro’s network of bus, coach, taxi, private hire and engineering businesses in England, Wales, Scotland and Ireland. For his corporate accomplishments abroad, he was voted “Outstanding Overseas Executive of the Year, 2017” at the Annual Singapore Business Awards in April 2018.
Jaspal was born into a Sikh family in 1953 in New Delhi, the 5th child of Gurbachan Singh and Amrit Kaur (refugees from Pakistan in 1947). He grew up in Kuala Lumpur prior to under-graduate studies on a Colombo Plan scholarship at the University of Newcastle, Australia (1973-77) and post-graduate studies (sponsored by the Singapore Government) at Harvard University (MPA, Kennedy School of Government, 1984-85, and AMP, Harvard Business School, Fall 2003).
Jaspal is currently Senior Advisor to SMRT Corporation Ltd and SPH Group. He sits on the Governing Council of the Singapore Institute of Directors and is also Adjunct Senior Research Fellow at the Institute of Policy Studies at the LKY School of Public Policy.
Jaspal Singh started his career with the Singapore Government Administrative Service (1978-2004), serving in the Ministries of Transport, Finance and Trade & Industry and on the Boards of various statutory bodies and Government-linked corporates. Key appointments held include Director of Budget and Deputy Secretary in the Ministries of Finance and Transport. He was awarded the Public Administration Medal (Silver) in 1998 and the Long Service medal in 2003 for 25 years of service.
He received a Colombo Plan scholarship at the University of Newcastle, Australia (1973-77) and completed post-graduate studies (sponsored by the Singapore Government) at Harvard University (MPA, Kennedy School of Government, 1984-85, and AMP, Harvard Business School, Fall 2003).
Jaspal is currently Senior Advisor to SMRT Corporation Ltd and SPH Group. He sits on the Governing Council of the Singapore Institute of Directors and is also Adjunct Senior Research Fellow at the Institute of Policy Studies at the LKY School of Public Policy. He is also the High Commissioner to the Republic of Rwanda for Singapore Ministry of Foreign Affairs.
Dr Tay is currently a Corporate Advisor, engaging in business development and coaching budding business leaders. He serves on the boards of companies involved in food and education and writes on management issues in ‘Asian Meat’, and ‘AgriFood Magazine’, two international food publications. For 17 years, from 1989 to 2006, Dr Tay was the President and CEO of Singapore Food Industries Ltd (SFI), a public listed food distribution and manufacturing company in Singapore. Under his leadership, SFI expanded internationally from its base in Singapore to include operations in the United Kingdom, the Republic of Ireland, China and Australia. During the period from 1992 to 2004, he concurrently held other positions, including Group Coordinator for Human Resource and Group Director (Strategic Development) in Singapore Technologies.
A Colombo Plan Scholar, Dr Tay graduated with Bachelor degrees in both Engineering (Honours) and Economics from the University of Newcastle in Australia. In 1986, he obtained an MSc in Management (Sloan Fellows Program) from the Massachusetts Institute of Technology. He is a Fellow of the Chartered Institute of Management Accountants, United Kingdom, and a Member of the Institution of Engineers, Australia. He was awarded a Doctor of Engineering honoris causa by the University of Newcastle in 2015.
Dr Tan has 33 years of distinguished service in the Singapore Public Service holding various key appointments before completing his term as a Permanent Secretary in 2007. He held various top public leadership positions including as General Manager and Chairman, National Computer Board, Managing Director, Economic Development Board, Chief Executive, Singapore Tourism Board, Permanent Secretary, Ministry of Manpower, Permanent Secretary, Ministry of Information, Communications and the Arts, Chairman National Library Board and Chairman of the Media Development Authority. He played a leading role in the information technology, economic, tourism, manpower, library, media, arts and creative industries development of Singapore.
Dr Tan received a Colombo Plan Scholarship to study at the University of Newcastle and completed a Bachelor of Engineering degree in Industrial Engineering with Honours Class I as well as a Bachelor of Arts degree majoring in Economics. In 1998, Dr Tan was awarded a Doctor of Engineering honoris causa. He had a long and distinguished career in Singapore’s public service holding various key appointments before completing his term as a Permanent Secretary in 2007.
Professor Cheong has played a key role in the urban transformation of Singapore over the years. She was the CEO of the Housing and Development Board (HDB) from 2010 to 2020, overseeing the development and management of over 1 million public housing flats. Prof Cheong was also the CEO of the Urban Redevelopment Authority (URA) from 2004 to 2010, and has extensive experience in strategic land use planning, conservation of built heritage and the real estate market. On 1 January 2021, Prof Cheong was appointed Chairman of the Centre for Liveable Cities under the Ministry of National Development, Singapore. She is also the current Chairman of the Lee Kuan Yew World City Prize Nominating Committee.
A Colombo Plan scholar, Prof Cheong holds a 1st Class Honours degree and University Gold Medal in Architecture and a Doctor of Architecture honoris causa conferred by the University of Newcastle; a Master’s degree in Urban Development Planning from University College London and has completed the Advanced Management Programme in Harvard Business School.
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Dr Lee Kwok Cheong, popularly known as KC, retired in 2019 after a 41-year career in IT and education, of which 23 years were in the CEO role. He has been active in shaping Singapore’s IT, education, and talents development landscape. He was in charge of the Singapore civil service’s use of IT from 1989 to 1996. In 1996 he was the founder CEO of NCS Pte Ltd, which grew to be Southeast Asia’s largest IT services provider. In 2005 he joined SIM Pte Ltd as CEO, again growing SIM to be the region’s largest private education provider. In that role, he partnered several leading universities from Australia, UK and US to bring their diploma and degree programs to Singapore, for local as well as international students.
KC was the founding President of the Singapore Association for Private Education, the industry association. He was the President of the Singapore Computer Society, the IT professional society.
Due to his prominent role in IT and education, KC was invited to be on many of Singapore’s national-level committees in these areas. He has served on the Board of various public and private organisations.
He was Adjunct Faculty at NTU and UniSIM. He was conferred honorary doctorate by RMIT University, University of London, and University of Stirling. For his public service contributions, he was conferred National Day Medals in 2010 and 2016 by the President of the Republic of Singapore.
Currently, he is on the Board of an education company in Vietnam, an IT services company listed on Singapore Exchange’s main Board, a government-owned gaming operator, a music ensemble, and a mental health charity.
Lee Meng started her legal career in private practice after obtaining her Bachelor of Laws (Honours) degree from the National University of Singapore and after being admitted as an Advocate & Solicitor of the Supreme Court of Singapore. She was handling real estate legal work in a leading law firm in Singapore before she moved to in-house legal counsel work.
She has extensive experience in corporate matters and legal compliance across different industries. She was Vice President of the Legal & Corporate Secretarial department of the Ascott Group Limited which was then a hospitality company listed on the Singapore Stock Exchange. She was Counsel (Projects)/ Director, Legal & Corporate Secretariat of Singapore Power Limited and had also served as Vice President of the Administration & Governance division of SATS Ltd.
She had worked with the Pre-Professional Education Office of a Singapore restructured hospital, which office coordinates education programmes relating to the clinical training of medical, nursing, allied health and pharmacy students and she holds a Diploma in Early Childhood Care and Education.
Bill Chua has served on local and foreign boards for the past twenty years. He is currently an Independent Director on the boards of IES-INCA Pte Ltd, United Hampshire US REIT Management Pte Ltd, Sunseap Group Pte Ltd, Citibank Singapore Limited, and BoardRoom Executive Services Pte Ltd, and a Managing Partner and Director of Green Sands Equity Inc. Previously he had served on the boards of Singapore Technologies Electronics Limited, Jurong International, Clearing and Payments Services Pte Ltd, DSO National Laboratories, Defence Science & Technology Agency and Singapore Technologies Kinetics Ltd, and CLS AG.
Bill retired from United Overseas Bank (UOB) as the Managing Director and Head Global Financial Institution Group in November 2014 after thirty-four years of a successful and distinguished career in the financial services sector. He was also on the boards of several affiliates and subsidiaries of UOB. Given his extensive banking experience, and engineering background, he is often called upon to provide the oversight for the Governance, Risk & Compliance functions on the boards he is on, and to advise on business and financial strategies, and issues relating to technology, operations and processes.
Bill is active in the financial, education and social communities. He chaired the sub committees on operations at the Association of Banks in Singapore, and the Singapore Foreign Exchange Markets Committee. He was a member of the Singapore Management University Lee Kong Chian School of Business Advisory Board, a resource member of the Parliamentary Committees for the Ministries of Finance and Trade & Industry, and the Ministries of Foreign Affairs and Defence. He is currently on the Board of Governors at SAFRA National Service Association, and the honorary advisor to the Investment Committee at the Association. He is also currently a member of the Investment Committee at the Singapore University of Technology & Design. He was awarded the Public Service Medal (PBM) in 2004, and the Public Service Star (BBM) in 2016 by the Government of Singapore.
Bill was a Colombo Plan Scholar. He holds a Bachelor of Arts, and a Bachelor of Engineering Hons Class 1 from the University of Newcastle, Australia. He is a Fellow at the Singapore Institute of Directors, and at the Institution of Engineers, Singapore.
Ms Sandra Davie, Senior Education Correspondent of The Straits Times joined the newspaper after teaching English Literature and General Paper at a junior college for a few years. As a young reporter, she covered a range of topics from health to religious cults and education, given her background. She honed her investigative journalism skills further at The Philadelphia Inquirer on a Knight Ridder fellowship. Upon her return she joined a special report team and went on to write many award winning stories on a range of issues. She was made education correspondent in 1998 and has since written extensively on education issues from pre-school to higher education. She has won several in-house awards including Feature of the Year and Story of the Year for her education stories.
Sandra shares her expertise with educators and parents through university boards, school talks and informal meet-up sessions. She fields parents’ queries through the regular Ask Sandra columns, produces video clips to explain schemes and help parents make informed decisions in addition to her regular opinion pieces on education.
Sandra has a BA from the National University of Singapore and a MSc in International Relations from the London School of Economics and Political Science.
Professor Kent Anderson is an international lawyer who specialises in Asia and the Pacific. He recently returned to the University of Newcastle as Deputy Vice-Chancellor, Global Engagements and Partnership. He has an eclectic background, having completed tertiary studies in US, Japan, and the UK in Law, Politics, Economics and Asian Studies. He also worked as a marketing manager with a US regional airline in Alaska, a commercial lawyer in Hawaii, and most recently senior adviser for higher education to two Commonwealth Ministers of Education.
Within universities, Kent was Interim Deputy Vice-Chancellor (Academic) at Newcastle, Deputy Vice-Chancellor (Engagement) at University of Western Australia, Pro Vice-Chancellor (International) at the University of Adelaide and Dean of the then Faculty of Asian Studies at the Australian National University. He started his academic career as an associate professor at Hokkaido University Law School in Japan. Kent has been on a number of boards, including the National Library of Australia Council, Ministerial Council for International Education, Higher Education Standards Panel, New Colombo Plan Advisory Board, Board of Canberra Grammar School and Shenton College (Perth), and President of the Asian Studies Association of Australia and Japanese Studies Association of Australia.